No sound? There are two places for volume control. The computer or mobile device AND the player window for the stream. Check to ensure your volume levels are turned up in both places.
Choppy video? Have you tested your connection speed? www.speedtest.net/ We recommend at least a solid 10 Mbps DOWN connection. If you are on a shared network or running multiple programs in the background, your speeds could fluctuate considerably during broadcast.
Speed OK but still an intermittent connection? Try another browser such as Chrome, Firefox, Opera, or Edge.
No video and sound OR a frozen image? You may have momentarily lost connection. Refresh the page or close the application and open it again.
For more technical assistance, send an emailHEREand give a brief description of your situation.
