Welcome

Sally Kelly and Cheryl Ancell

Opening Remarks

Tim Harvey

1st Round of Figgy Awards

IHG

Our Implementation Approach

Panel

2nd Round of Figgy Awards

Amadeus

Transformation Exercise

David Haskins

Delivering on the Customer Experience

Multiple Presenters

Tech Talk

Panel

3rd Round of Figgy Awards

IHG and Amadeus

Looking Ahead: Amadeus and the Guest Experience of the Future

Yanick Larose

Cool or Creepy? A Look at Transformational Technology

Rich Siegel

Closing Comments

Sally Kelly and Cheryl Ancell

Transformation on a Dime

Multiple Presenters